CV A — client-facing website management

Andrew M. Elliott

Website Manager / Digital Platform Lead
WordPress • WooCommerce • Delivery • Optimisation

I sit between stakeholders and delivery teams — turning what the business needs into a clear plan, then helping designers and developers bring it to life without losing the intent. I’m hands-on with WordPress, but most valuable where a website needs long-term ownership: roadmap, releases, stability and steady improvement.

1996Digital delivery since
£2m+Annual turnover supported
600+WordPress sites supported
10+Years with key eCommerce client

If useful, there are further live examples here

These sites provide additional context around projects and delivery history.

Evidence highlights

Commercially relevant examples of delivery and impact

Ecommerce growth

Nobis Furniture (WooCommerce, 2015–present)

Multi-site B2B eCommerce. Main site grown from launch (£0) to £2m+ annual turnover through a mix of structure, UX improvements, technical/content SEO, Google Shopping alignment, email and continuous optimisation.

Commercial decision support

ACTIS-SHOPPING

Margin-led decision model linking buy-in cost, selling price and ad spend, supported by competitor research to guide what to promote, refine or stop — protecting profitability and reducing waste.

Managed-service delivery

Cardell Media

Supported and stabilised 600+ WordPress sites on WP Engine: updates, fixes, release discipline, go-live/maintenance procedures, fire-fighting and service recovery to retain client confidence.

Core capability

WordPress, WooCommerce, strategy, design, delivery, and optimisation

Strategy, discovery & planning

Turn goals into a clear plan and backlog that a team can ship.

  • Discovery: workshops, requirements capture, prioritisation and scope
  • IA & UX: sitemaps, navigation, user journeys and content modelling
  • Briefs: build-ready requirements, acceptance criteria and sign-off
  • SEO planning: technical foundations engineered into structure
  • Content direction: on-page clarity, intent-led structure and guidance
  • Delivery roadmap: phased plans, options and trade-offs

Platform ownership

Keep the site stable, manageable and improving after launch.

  • WordPress ownership: build, improve, maintain and support
  • Plugins & integrations: forms, search, feeds, tracking and marketing tools
  • Release discipline: staging/live, backups, go-live checks, post-release QA
  • Performance: Core Web Vitals awareness and practical fixes
  • Accessibility: WCAG-aware structure and delivery
  • Processes: documentation, training, go-live/maintenance procedures

eCommerce improvement

Practical refinement of trading journeys and catalogue structure.

  • Woo setup: payments, shipping, tax/VAT and store settings
  • Catalogue: categories, attributes, variations, filters, merchandising
  • Journeys: listings, product pages, basket and checkout friction reduction
  • Admin flow: scalable product management and consistent presentation
  • Shopping readiness: feed fundamentals and landing-page alignment
  • Continuous optimisation: frequent, low-risk releases
Selected organisations and brands

Recognised organisations and higher-level project experience

Golfzon UK

Website delivery and ongoing support within a commercial WordPress environment.

Fiorelli

Campaign-related digital delivery with structured coordination and dependable execution.

Age UK

eCommerce and website support, including practical delivery, training and ongoing improvements.

Church of England

Diocesan website delivery with multi-stakeholder coordination and CMS training.

Channel 4 Education

Campaign delivery within an agency environment, including coordination and sign-off.

Hearst Publishing

Campaign microsites and digital delivery work for brand clients (including Polo Ralph Lauren, Ideal Home Show).

BBC / Top of the Pops

Planning involvement for Facebook app work, including meetings at New Broadcasting House, London.

Public-sector delivery

Including Gedling Council: community-facing website work and AI-assisted information finding.

ACTISmedia

Owner-led WordPress and WooCommerce delivery for SMEs, charities and public-sector organisations since 2013.

Relevant experience

Roles and delivery context

ACTISmedia — Website Manager / Delivery Lead

2013–present
  • Client-facing discovery: workshops, requirements, prioritisation and scope
  • Delivery oversight: briefs, backlog, sign-off, QA and release planning
  • Cross-team coordination: designers, developers and marketers depending on project needs
  • Long-term ownership: roadmap, releases, optimisation and support

Cardell Media — Managed Service (WordPress)

2022–2026
  • 600+ sites on WP Engine: maintenance, fixes, stability and post-update QA
  • Process improvement: go-live and maintenance procedures
  • Service recovery: client-facing investigations and confidence rebuilding
  • Workflow: Trello-based task management across packages

i3MEDIA Web Solutions — Account & delivery

2010–2012
  • Account handling: requirements, schedules, approvals and stakeholder communication
  • Hearst Publishing: delivery for brand clients (Polo Ralph Lauren, Ideal Home Show)
  • BBC: Top of the Pops Facebook app planning involvement

Melchior Technologies — Agency foundation

1996–2006 (freelance thereafter)
  • Brief-to-launch delivery: early grounding in structure, usability and client communication
  • Broad sector exposure: commercial, education and public-sector organisations

Selected public and charitable sector

Examples
  • Church of England dioceses: Derby, Bath & Wells, Worcester
  • Gedling Council: structured content and AI-assisted discovery
  • Age UK: website/eCommerce support and training

Commercial grounding

Additional context
  • Consultative background: client handling and expectation management
  • Working style: calm under pressure; practical and delivery-minded
  • Education: City & Guilds teacher training; Open University BA (Hons)